Author Name: Mandeep Sharma
Abstract:
This study investigates the complex interrelationships between leadership styles, quality of work life (QWL), and organizational performance among Micro, Small, and Medium Enterprises (MSMEs) in Delhi-NCR during the COVID-19 pandemic. Employing a quantitative survey-based methodology, data were collected from 100 respondents using a stratified random sampling approach to ensure diverse representation across industries and organizational scales. The results reveal a moderately strong positive correlation between perceived leadership styles and QWL, indicating that adaptive and participative leadership approaches significantly influenced employee experiences and organizational resilience. Furthermore, perceptions of Work from Home (WFH) arrangements were mixed, underscoring both productivity gains and challenges in maintaining work-life boundaries. The findings emphasize the critical role of leadership in navigating crises, suggesting that flexible, employee-centered leadership practices are essential to sustaining performance and well-being during disruptive events. These insights contribute to the evolving discourse on crisis leadership and offer practical recommendations for MSME managers and policymakers to enhance organizational adaptability and employee engagement.


